Returns
Our policy lasts 60 days. If 60 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

We offer money back guarantee on items returned within 60 days.   

  • Delivery is free for all orders
  • Returns for crates are free, subject to review
  • We are located in and ship from Virginia, and several states in the USA.
  • Once your product has shipped, it then usually takes 3 to 5 business days to be delivered in USA.
  • You can return your product up to 60 days after receiving your order.


Additional non-returnable items:
- Gift cards

To receive your refund before we receive the item, we require a receipt or proof of purchase and the tracking number of the item you shipped and returned to us.


Non- refundable items
- Any item that is returned more than 60 days after delivery.

-items not returned


Refunds 
Once your return is received, we will send you an email to notify you that we have received your returned item, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. In the event of a specified or unspecified delay in shipping or delivery, you are entitled to request, and subsequently, to receive a refund.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with us, then your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us at support@petfriendsshops.com

Exchanges
If you need to exchange your purchase for the same item in a different size or color, send us an email at support@petfriendsshops.com and send your item to: 11101 Luxberry Court, Manassass VA 20109, United States. 


Shipping

To return your product, you should mail your product to: 11101 Luxberry Court, Manassass VA 20109, United States. We will provide a return label for crates being returned, please email us before returning the crate. 

Once shipped, it only takes your order a few days to arrive, via USPS or FEDEX

Depending on where you live, the time it may take for your exchanged product to reach you may vary.